Privacy policy

Last updated: 06/03/2026

The REME Shop is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

Who We Are

The REME Shop operates as part of the REME Museum.

Address:
REME Museum
Calne Road
Lyneham
Wiltshire
SN15 4XX
United Kingdom

If you have any questions about this policy or how your data is used, please contact us via email at: sales@rememuseum.org.uk

Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment details (processed securely through our payment provider)
  • Order history and purchase information
  • Website usage information (such as cookies and analytics)

We only collect the information necessary to process orders and provide our services.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Deliver products to you
  • Communicate with you about your order
  • Respond to enquiries or customer service requests
  • Improve our website and services
  • Prevent fraud and maintain website security

If you choose to subscribe to marketing emails, we may also use your email address to send updates about new products, offers or news from the REME Shop.

You can unsubscribe from marketing communications at any time.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only where necessary to operate the shop, including:

  • Payment processors
  • Delivery and courier services
  • Website hosting and e-commerce platforms
  • Analytics providers

These organisations only receive the information necessary to perform their services.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use the site.

Cookies may be used to:

  • Enable shopping cart functionality
  • Remember your preferences
  • Analyse website traffic

You can control or disable cookies through your browser settings.

Data Security

We take reasonable steps to protect your personal information and ensure it is handled securely. Payment details are processed through secure payment gateways and are not stored by the REME Shop.

How Long Do We Keep Your Data

We only keep your personal data for as long as necessary to fulfil orders, meet legal obligations, or resolve disputes.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data where appropriate
  • Object to or restrict certain types of processing

To exercise these rights, please contact us using the details above.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in legal requirements or our services. Any updates will be published on this page.